Employees should be given ownership of the processes. Thier contribution can make significant advances towards the organizational quality efforts.

The simple reason behind producing poor quality is the lack of willingness on the part of producer or support staff to produce quality may be in the form of making available infrastructure or use of infrastructure.

Quality is fitness for use, whether its a product or a service the degree of utility and satisfaction it produces determines its quality.
Eg. In a hotel if the food served is delicious but it is served late then the quality of service is said to be poor.

Quality means :
Doing the right things,
The right way,
First time, and
Every time.

Qulaity simple defination is to provide delivery with out defects.

Gain the customer satisfaction.

Quality is defined as reduce the variation and rework

Poor quality of work may have many causes, however, here are some of the common ones.

-Lack of Quality Standards
-Lack of Monitoring Techniques
-Lack of Conflicting Standards
-Lack of Work Methods
-Lack of Tools and Equipment
-Lack of Motivation

-Improper Requirments

-Lack of Communication

-Improper design

-Improper coding

-Improper testing

I suggest
- Fear of acceptance
- Moral and energy could be the reasons

While some companies are always looking for innovative solutions to provide value to their clients, others just follow the conventional rules.

What factors are responsible for this difference?

Posted Answers