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Forum	Topics	Posts	Last post
ISO 10001 Customer satisfaction. Guidelines for codes of conduct for organizations	0	0	n/a
ISO 10002 Customer satisfaction. Guidelines for complaints handling in organizations	0	0	n/a
ISO 10003 Customer satisfaction. Guidelines for dispute resolution external to organizations	0	0	n/a

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What, in your opinion, is the cost of poor quality in manufacturing industy, as percentage of sales?

0% to 2%

2% to 5%

10%

5% to 10%

15%

10% to 20%

19%

20% to 40%

29%

40% to 60%

12%

> 60%

15%

Total votes: 52